Patient Communication

Physician-Focused Improvement in Patient Satisfaction at the Cleveland Clinic

Rosemary Frei, MSc

November 2013, Vol 4, No 9 - Patient Communication

Phoenix, AZ—The degree of patient satisfaction with healthcare is becoming paramount in the new era of value-based care, according to James Merlino, MD, Chief Experience Officer, and Associate Chief of Staff, Patient Experience Office, Cleveland Clinic Health System (CCHS), OH, who discussed high-value healthcare at the American Medical Group Association 2013 Institute for Quality Leadership conference.

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